FAQ

Do I have to know the actual name of a service to find it?

No. oneplace recognises thousands of search terms. You could enter the type of service you might want, for example: child health services, or you could ask a question, ‘I need help with anxiety’, or you could enter a service name, ‘Queensland Family and Child Commission’.

Can I search for listings that only offer services for my age group?

Yes. All you need to do is click on the ‘Advanced search’ button. Then you can select what type of specific information you are after, for example, gender, location, spoken language, age group or type of listing.

How do I add my service?

Simply click on the ‘Add your service’ tab on the home page. Once you have completed all of the required information and submitted the request, Infoxchange will verify the information you provided and add the site to oneplace.

I have tried to contact a service listing but the phone number didn’t work.

To report an error all you need to do is select ‘Report an error’ once you have displayed the ‘more information’ for a specific listing. You will then be asked to include some contact information and information on what the error is then click ‘submit’.

My service listing is wrong. How can I have it updated?

To request an update, all you need to do is select the ‘Request an update’ link from the information page of your listing. You will then need to complete a series of questions and submit the request.

Will my requested changes show straight away?

No. To maintain the highest level of usability of oneplace, there are a number of checks and balances that have to occur each time a request to update is made. You will see your changes in seven days.

I use Internet Explorer and am having problems using oneplace.

If you have recently upgraded your browser to Internet Explorer 11 you need to also update your browser properties to enable TLS 1.1 and TLS 1.2. This update is done through the advanced settings for Internet Explorer. If you continue to have problems, check the ‘Help Guide’, then contact oneplace@qfcc.qld.gov.au

I use Google Chrome and am having problems using oneplace.

Firstly, you need to ensure you have a recent version of Google Chrome installed.  You will also need to confirm that the SHA-2 certificate is manually disabled. The SHA-2 issue should be limited to people using Chrome in an organisation. Your IT team should be able to help you update your settings. If you continue to have problems, check the ‘Help Guide’, then contact oneplace@qfcc.qld.gov.au

How do I become a registered user?

If you work for a government or government funded agency, you can apply for a ‘registered user’ role. Being a registered user means you can access reports and list events for your clients on oneplace.
To apply, simply email oneplace@qfcc.qld.gov.au  and provide details of the service you work for and confirm your contact emails details.